FAQs

Scheme of Arrangement (SOA) FAQs

Over the last 12 months, Morses Club has received an increased volume of complaints from some customers claiming that Morses Club failed to complete the right checks when the loan was provided to them. As a result, Morses Club has decided to use a Scheme of Arrangement (Scheme) to ensure that all eligible customers are treated equally and receive the appropriate level of compensation due to them.

A Scheme of Arrangement is a legal arrangement between a company and its creditors – in this case, you may be a creditor if you are due compensation in relation to historic loans that you have had with Morses Club.

We have issued a letter to all customers (called the Practice Statement Letter) via post, email and SMS message. The letter is about our Scheme proposal and contains important information that affects your legal rights. In this letter we explain how we plan to pay as much compensation as possible. We recommend that you read the full version of this letter as it provides more detail about the Scheme. This is available free of charge at https://www.morsesclubscheme.com/documents/ or by contacting us on 0333 011 0688 or by emailing us [email protected].

Morses Club will confirm timescales as the Scheme progresses. In outline, Morses Club anticipates the following:

  • Court Convening hearing – March 2023
  • Voting – April 2023
  • Court Sanction hearing – May 2023
  • Claims period – June to November 2023
  • Claims payments – Forecast 2024

The current forecast for paying claims is likely to be in 2024.

Morses Club Scheme Limited is the legal entity that has been created to ensure that all customer claims are processed in line with the conditions of the Scheme.

Registering your interest on the portal is the best way to keep up to date with the Scheme progress, this way you will receive alerts and any updates.

The next stage for the Scheme is a Court hearing called the Convening hearing. At this hearing Morses Club will ask the Court for permission to call a meeting of Scheme Creditors to consider, and vote on, the Scheme (the Scheme Meeting). If the Court gives Morses Club permission to call the Scheme Meeting, Morses Club will send Scheme Creditors further detailed information about the Scheme.

It is important that you take the necessary action once we ask you. At present all you need to do is register your interest.

The amount of compensation that you may be eligible to receive will depend on your specific circumstances and the timing of the loans that you had with Morses Club. The Practice Statement Letter has been sent to you because Morses Club cannot afford to pay compensation in full, but the letter explains how we plan to pay as much compensation as possible. Further details will be provided in due course.

The method to be used to assess whether someone is entitled to compensation has been reviewed by an independent skilled person.

If you are not satisfied with the amount of compensation offered in the Scheme, you can ask for your claim to be reviewed by an independent person known as a Scheme Adjudicator. The Scheme Adjudicator will independently assess your claim and determine the value of your claim.

Registration FAQs

We have attempted to contact all existing and former customers who we believe may be entitled to make a claim for compensation. All emails, letters and text messages are in the process of being issued and should be with you no later than 16th January 2023. Please wait until this date before contacting us.

If you believe you are eligible for compensation and you have not received any correspondence by 16th January 2023, you can update your details by emailing [email protected] and we will send you the correspondence.

All emails, letters and text messages are in the process of being issued and should be with you no later than 16th January 2023. Please wait until this date before contacting us.

If you believe you are eligible for compensation and you have not received any correspondence, you can update your details by emailing [email protected].

We have contacted you because you have previously taken a loan with Morses Club and we are proposing a ‘Scheme of Arrangement (Scheme)’. We wanted to let you know that you may be entitled to compensation, even if you no longer have a loan with us.

The Scheme will allow customers to make a redress claim if they received a loan between 1st April 2014 and 2nd August 2022 which should not have been issued because it was not affordable. You are encouraged to read the Practice Statement Letter (PSL) as it provides further detail in relation to the Scheme. A copy of the PSL can be found on the Documents page of this website.

If you have received a letter, e-mail or text message, this will contain your personal Scheme Reference Number.

The Scheme Reference Number contains 12 characters in the following format: MSRNXXXXXXXX

We can register your interest for you. Please get in touch by using the details found on the Contact Us page.

We can update your details. Please contact your local Customer Support Associate, or use the details found on the Contact Us page.

Yes, you will need to register on the portal using the Scheme Reference Number. If you do not have this, please email [email protected].

Yes, you will need to register on the portal using the Scheme Reference Number provided on the recent letter, email or SMS, you should insert your email address to receive future communications.

We have merged all accounts to simplify your registration. You have been issued with one unique Scheme Reference Number and only need to register once.

If you have already registered on the portal and have forgotten your password, you can use the password reset link that is provided on the login page. You will need to enter your email address and Scheme Registration Number.

Yes, you can obtain this number by contacting Customer Services on 0333 011 0688 or by emailing us [email protected].

You are still able to submit claims now to Morses Club, but these will not be progressed until customers and the Court have been able to consider the Scheme proposals. The Scheme must be voted on and approved by the creditors and the Court before it can become active. All you need to do now is register your interest on the Portal.

General FAQs

Calls will be charged at your local rate.

We have processed all complaints that were registered before this date and our complaints team have issued a Final Response.

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge but you must do so within six months of the date of our final response.

If your complaint has additional concerns not related to unaffordable lending, we will log this as a separate complaint and process this in line with Morses Club’s standard complaint handling procedure.

Your queries should be emailed to [email protected]. Alternatively, you can call 0333 011 0688, for the latest update via a pre-recorded message or hold to speak to an agent.

Yes, we will continue to process any DSAR requests received. These are usually responded to within one month from the day of receipt.

Morses Club PLC is still actively trading and supporting new and existing customers.

Yes, customers should continue to pay amounts due.

If you are experiencing financial difficulties, then we will do our best to help you. We can ask your Customer Services Associate (CSA) to contact you to assist you or we recommend that you seek free and impartial advice to help understand what options are available to you.

PayPlan
We work closely with PayPlan who offer free, impartial and confidential debt advice and free debt management plans.
Website: https://www.payplan.com/

Money Advice Service
The Money Advice Service helps you manage your money better. It provides free and impartial money advice.
Website: www.moneyadviceservice.org.uk/en

National Debtline
National Debtline is a leading debt advice charity. It provides free help and advice on dealing with your debt in England & Wales.
Website: www.nationaldebtline.org/

Step Change
The UK’s leading debt charity to get expert debt advice and fee-free debt management to help you tackle your debts.
Website: www.stepchange.org/

Mind
Mind provides advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Website: www.mind.org.uk
Email: [email protected]
Freephone: 0300 123 3393

NHS
Information on mental health support services.
Website: www.nhs.uk/using-the-nhs/nhs-services/

Information on physical health support services.
Website: www.nhs.uk/live-well/

Benefits Checker: Turn 2 Us
Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.
Website: www.turn2us.org.uk/

Please be aware that failure to repay your loans may have a negative impact on your credit file and impact your ability to borrow in the future.

There is nothing to stop you using a CMC to help you register your interest. You should be aware that CMCs charge for any valid claims paid which will reduce the compensation you receive.

We have made the Scheme Portal as simple as possible so that you can register your interest without third-party assistance.

If your nominated CMC has issued a claim on your behalf, you do not need to take any action, we will automatically register your interest and advise your third party.

We will review all future borrowing requests on a case by case basis. All loans are subject to status and affordability assessments.

If you believe that the loan(s) made to you were unaffordable, you will be able to submit a claim in the Scheme.

Yes, regardless of your payment history, any customer can make a claim.

Yes, regardless of your payment history, any customer that is eligible can make a claim.

We are committed to supporting all our customers fairly and equally. We will process all claims against the same timeline and will not be able to fast-track claims.

If you believe that the loan(s) issued to you prior to the 1st April 2014 were unaffordable, you will be able to submit a claim via our normal complaints process.

You can email us directly [email protected], write to us at Building 1, The Phoenix Centre, 1 Colliers Way, Nottingham, NG8 6AT or call us on 0330 045 0719.

If you believe that the loan(s) made to you after 2nd August 2022 were unaffordable, you will be able to submit a claim via Morses Club’s normal complaints process.

You can email us directly [email protected], write to us at Building 1, The Phoenix Centre, 1 Colliers Way, Nottingham, NG8 6AT or call us on 0330 045 0719.

The current Scheme is for Morses Club Home Collect Credit customers only. If you would like to make a claim against Dot Dot Loans, please email [email protected] or call on 0333 240 6215.