Further information will be provided as it becomes available. In the meantime, please refer to our FAQ’s.
If you have any further questions related to the scheme, we can be contacted as follows:
Email: [email protected]
Telephone: 0333 011 0688 – to hear a pre-recorded message or hold to talk to Customer Support. (Calls charged at local rate).
Alternatively, please write to:
The Phoenix Centre
1 Colliers Way
Customers will not be approached by us or any other Third Party acting on our behalf, to assist in submitting a claim. Do not give details of your claim or any personal information or bank account details to anyone who approaches you alleging that they work for us or another party acting on our behalf. If you do require any assistance or are unsure as to the validity of any correspondence you have received, please email [email protected].