Claims portal

Morses Club Scheme Limited have created a Portal to help you register and claim on the Scheme. You can also use the Portal to access messages about your claim and appeal the outcome.

Your Scheme Reference Number (SRN) is required to register and this can be found on your letter, email or text message.

Keeping your contact details up to date will ensure that you receive updates on your claim.


If you believe you may be eligible for compensation and you have not received your SRN, please Contact us immediately.

Important Information when making a claim

The Scheme applies to loans issued by Morses Club (or a company listed in the "Purchased Loans" document) between 1 April 2007 and 2 August 2022 that may have been unaffordable or unsustainable.

Morses Club is required to make sure that the loans it provides are affordable and sustainable. In some cases, this was not the case and these customers are entitled to compensation. The compensation owed to these customers is equal to the interest and charges (including any legal costs, fees and/or fines relating to County Court Judgments) on the Loans, plus interest at 8% per year on the compensation due.

Any redress claims submitted will be assessed to determine whether (or not) they are valid and as such, whether you are due to receive compensation. You will not be paid in full. Morses Club currently estimates that you might receive approximately 20% of the cash owed to you in around September 2024, but this is not guaranteed. You may receive more or less. The amount that you receive will depend on a number of factors, including the number of claims received.

If you are a current customer and have a valid claim, the balance of any of your unpaid loans on the date the Scheme became effective (30 May 2023) will be reduced by the amount Morses Club owes you for a valid redress claim. However, customers will need to keep making repayments until told otherwise.

You MUST make your claim by no later than 5pm on Thursday 30 November 2023. If you do not, you will lose your right to make a redress claim or make a complaint in the future. You will also not receive any cash payment or be able to reduce the amount of your existing unpaid loan.